Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6000 employees across the globe, Allscripts has over 1600 people in India working at three of its offices in Baroda, Bangalore and Baroda. Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health, guides Allscripts deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information.
Work under the direction of the Manager to provide technical application solutions for assigned business areas.
Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
Participate in focus groups and workshops, attend vendor training and demonstrations.
Possess technical knowledge of assigned application technology.
Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
Codes, tests, debugs, implements, and documents programs or technical configuration.
Ensure programs meet technical specifications and standards.
Interact with Business Analysts during the software build or configuration and testing process.
Perform technical application configuration and configure /run reports at user request.
Design and execute unit, system and integration test plans for new developments/releases/reports.
Maintain technical documentation based on standard operating procedures in support of the assigned application.
Perform application maintenance activities.
Provide production support.
Interface with Business Analyst to assist in resolving support calls escalated by the Service Desk.
Assist in supporting activations and rollouts.
Consistent efforts to deliver quality solutions as per agreed scope.
Customer focus and close alignment with the customers’ business objectives.
Ensure efforts to continually improve domain knowledge.
Ensure the quality of the deliverables as per the defined defects standards.
Document issues with resolutions and share with team members to improve team productivity.
Provide data to generate team performance metrics.
Knowledge transfer with other team members to improve overall team education level.
Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
Adherence to the defined standards.
Take initiative and drives to bring to logical conclusion; proactive approach.
Provide accurate and timely information and escalates when there are issues.
Actively participate in meetings and make valuable contribution.
Provide production support for application issues.
Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
Ensure the quality of the deliverables as per the defined defects standards and excelling within that.
BA or BS degree preferred or other relevant combination of training and experience.
Up to 2 years entry level to moderate experience in providing technical support and maintenance in assigned product preferred.