AMAZON Walkin Drive |Freshers |0-5 years |Any Graduate |Multiple Positions|Hyderabad|CTC 4.25 LPA|9th-13th August 2016

AMAZON Walkin Drive |Freshers |0-5 years |Any Graduate |Multiple Positions|Hyderabad|CTC 4.25 LPA|9th-13th August 2016

Company Name:-Amazon

Qualification:-Any Graduate

Experience:-0 – 5 Years

Job Location:-Hyderabad

Job Role:-Multiple positions

Salary:-1,75,000 – 4,25,000 P.A.

Industry:-BPO / Call Centre / ITES

Job Description:

We invite Freshers and Experienced candidates with good communication skills for below role.

Current Roles :

  • Seller Support
  • Transaction Risk Investigator
  • Customer Service Associate

Eligibility Criteria:

  •  Seller Support Associate Minimum qualification is Graduation.
  • Transaction Risk Investigator Minimum qualification is Graduation.
  • Customer Service Associate Minimum qualification is 10+2.

Customer Service Associate:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Seller Support Associate:
Summary of Responsibilities:

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Transaction Risk Investigator:

  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
  • Problem Solving Skills
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyze problems logically
  • Self disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
  • Excellent ability to determine situational needs and provide appropriate solutions

Compensation Ranges:

  • Seller Support Associate 270000/- to 400000/-
  • Transaction Risk Investigator 290000/- to 420000/-
  • Customer Service Associate (Full Time) 173000/- to 350000/-
  • Customer Service Associate (Part Time) 108125/- to 165000/-

Amazon Selection Process:

  • Aptitude Test
  • Technical Interview
  • HR Interview
Document Required (Original and Photocopies):
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years’ mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume

Amazon Walkin Details:

Walk in Date: 9th to 13th August 2016

Time: 10 AM  – 3 PM

Interview Venues:

Amazon Development Centre India Private Limited,

Building No: 9, 10th floor, Mind Space IT Raheja Park,

Hitec City, Hyderabad – 500081.

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