Company Profile:
Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, Network Administratoring, and systems integration. Our breadth of capabilities and depth of expertise allows clients to imagine and develop differentiated user experiences and leading-edge products, while at the same time accelerating time-to-market, optimizing operations, and reducing overall product development expenses.
Job Description:
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).
Achieve all the defined metrics & SLA.
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
Proactive involvement of Technical Leads / Management in resolving critical issues.
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires.
Skills:
Excellent communication Skill.
Prior troubleshooting experience.
Willing to work in 24*7 Support (Including Night Shifts).
Prior experience of Voice based technical support.
Excellent communication(written & verbal) skills.
Venue Details:
Montek Services, Biz Integrated,
5th Floor, F wing, K. K. Market Complex,
Dhankawadi, Satara Road, Pune 411043.
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