Company: Cognizant Technology Solutions India Ltd
About Company :
Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.)
Over two thirds of its employees are based in India. Cognizant is listed in the NASDAQ-100 and the S&P 500 indices. Originally founded as an in-house technology unit of Dun & Bradstreet in 1994, Cognizant started serving external clients in 1996.
Website: www.cognizant.com
Positions: Engineer Trainee – Service Desk
Salary: INR. 3.38 LPA
Experience: Freshers
Job Location: Across India
Interview Location: Chennai/ Coimbatore/ Bangalore/ Hyderabad/ Pune/ Gurgaon/ Kolkata.
Eligibility Criteria:
“*Passport and PAN number is mandated for onboarding process. If you have applied for passport, kindly share the application tracking number and reference number received from passport seva kendra” during onboarding.
Job Description:
Service desk associate will serve as the first point of contact for customers over the phone, e-mail or ticketing tool on technical issues. SD Analyst will provide first and second line technical support to the customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of issues. The Apt candidate should have basic understanding on concepts of Networking & Computer hardware & software components.
Interview Process:
– Group Discussion
– Technical Interview
– Voice Assessment
– HR Discussion
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