CSS Corp Openings For 2021 | Freshers | BE/B.Tech | CSE\IT\ECE | Technical Support Engineer | Chennai

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Company : CSS CORP PVT LTD

About Company :As a new age services company, we harness the power of AI, automation, analytics and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud and IT operations, we have built our reputation on delivering stellar customer experiences. Our associates take pride in being part of the versatile and vibrant work environment we foster. We have been recognized by Times Ascent as one of the top 10 ‘Dream Companies to work for’.

Company Website : www.csscorp.com

Job Position : Technical Support Engineer

Job Location : Chennai

Qualification : BE/B.Tech – CSE,IT,ECE

Experience : 0-1 Years ( Freshers )

Salary : As Per Company Standards

Eligibility Criteria :

• Educational Qualification: BE/B.Tech – CSE,IT,ECE
• 60% or 6.5 GPA and above throughout without any running backlogs
• 2019/2020 graduates

Job Description :

• Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
• Troubleshoot Product, Codes and Configuration issues
• Ensure consistent customer satisfaction
• Document all communication with customers in the CRM
• Interface with international customers
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Skills Required :

• Networking  : Routing, switching, DNS, DHCP

Selection Process for :

• Aptitude Test
• Group Discussion
• Technical Interview
• Personal Interview

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