Genpact Job Openings For 2021 | Freshers | Any Graduate |2019/2020 Batch| Associate | Pune & Hyderabad | Apply Online ASAP

Company : Genpact

About Company: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Designation: Process Associate Customer Service

Job Location: Pune & Hyderabad

Qualification : Any Graduate (2019/2020 Batch)

Experience : Freshers

Job Description:

• We are inviting applications for the role of Process Associate, Customer Service
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities :

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Minimum qualifications :

• Freshers are eligible
• Minimum Graduate (Any Discipline)

Preferred qualifications :

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

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