Company: IBM
About Company : IBM is transforming to lead. Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. Use breakthrough Cognitive computing to help doctors transform patient care, bankers reduce risk, businesses extract critical insights and clinicians diagnose and treat rare pediatric diseases. There is no better place to launch or further your career.
Website: www.ibm.com
Eligibility: Bachelors Degree
Experience: 0 – 6 yrs
Location: Pune
Job Role: Technical Support Engineer – IBM ReaQta
Job Description:
1. Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
2. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
3. Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
4. Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
5. Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
6. Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
7. Create and implement new processes to improve efficiency and customer satisfaction.
8. Help team members in the capacity of a senior engineer in problem solving and guidance as required.
Qualifications: Bachelors Degree
Experience: 0 – 6 years of progressive IT experience and customer service.
Required Skills:
1. Good hands-on experience with Linux operating systems (Red Hat Preferred)
2. Ability to diagnose and troubleshoot complex technical issues
3. Excellent problem-solving and communication skills
4. Ability to provide step-by-step technical help, both written and verbal
5. Windows Admin
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