IBM Off Campus 2021 | Freshers | 2018/ 2019/ 2020 Batch | BE/ B.Tech| CSE/ IT| EEE|ECE|ICE| MCA|Technical Support Associate| Hyderabad/Bangalore

Company: IBM India Pvt. Ltd

About Company :
IBM Off Campus 2021:- International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Company Website: www.ibm.com

Positions: Technical Support Associate

Salary: INR. 3 – 3.5 LPA

Job Location: Bangalore/ Hyderabad

Experience: Min. 0 – 2 years of experience in IT Industry

Eligibility Criteria: BE/ B.Tech – Computer Science, Information Technology, Electronics , Electrical, Instrumentation Engineering; MCA (2018/ 2019/ 2020 Batch)

Job Description:

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
• Providing direct technical assistance to customers via phone, email, and chat.

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