ICICI Bank is India’s second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,752 branches and 9,225 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.
The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Handle and resolve customer complaints/ queries over phone.
Provide customers with relevant product and service information.
Cross sell new product and service opportunities to customers over phone.
Good Communication Skills (English & Hindi Language).
Open to work in rotational shifts.
Age less than 28 years.
Graduate in any discipline with 0 to 4 years of experience.
Salary and grade offered will commensurate with experience.