NTT DATA Openings for 2020 | Freshers| 2018/ 2019/ 2020 Batch | BE/ B.Tech| Computers/ Electrical/ Electronics/ Telecom | Associate System Engineer |Bangalore | Apply Online ASAP

Company: NTT Global Delivery Services Pvt Ltd

About Company :
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.

Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

Company Website: www.nttdata.com

Positions: Associate System Engineer

Experience: 0 – 2 Years

Salary: Rs. 3 – 5 LPA

Job Location: Bangalore

Education: BE/ B.Tech – Computers/ Electrical/ Electronics/ Telecom

Job Description: We are currently seeking a Associate System Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN).

• Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them
  into the ticketing tool.
• Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
• Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
• Tragging the tickets to different support groups based on category of the ticket
• Following up on tickets and tracking them to closure
• Providing sufficient and accurate information to users on the ticket status

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