RedBus Job Openings For 2021 | Freshers | BSc/ BCA/ BE/ BTech/ BCom/ MCA |Support Engineer | Bangalore |Apply Online ASAP

Company: Redbus.in

About Company : RedBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have been transacted on redBus and its platforms.
As per the Brand Trust Report – India Study 2015, redBus has recently been rated as the “Most Trusted Online Bus Booking” brand and is the topmost brand in the online travel category.

Website: www.Redbus.in

Position: Technical Support Engineer

Experience: Freshers

Job Location: Bangalore

Salary: Best In Industry

Qualification: BE/ B.Tech/ B.Sc/ BCA/ MCA (Computers with SQL Knowledge) with SQL/ certified (optional)

Job Description:

• Excellent interpersonal and communication skills, both (written and verbal communication).
• Good aptitude.
• Good in writing complex SQL queries.
• Basic knowledge of a programming language/scripting language.
• Knowledge of relevant software computer applications and equipment.
• Strong problem-solving skills
• Effective listening and client-facing skills

Requirements:

• Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather information and determine the issue by evaluating and analyzing the symptoms.
• Follow standard processes and procedures.
• Evaluate issues and escalate to relevant team(s) or department(s) if needed.
• Collaborate with other teams, departments and divisions to resolve issues.
• Stay current with system information, changes and updates.
• Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
• Work with the relevant team to resolve or automate the frequent concerns.
• Proactively interacts with regional teams / stakeholders to understand concerns.
• Should be Comfortable with Voice Process / OR / Semi Technical Process
• Willing to work in shifts and rotational offs

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