Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Team Leaders and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
To motivate, develop and mentor team members in a dynamically changing environment.
Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
Answer operations related queries from the client.
Drive process performance to achieve and exceed SLA deliverables.
To create a conducive and stimulating environment for the teams to accomplish their goals.
Manage expectations of his/her team members and proactively should be able to sense their needs.
Represent the organization and participate in client visits and reviews.
Ability to drive process, performance & transformation.
Maintain delivery dashboards with analysis.
To be a part of the client calibration call to have better understanding of the process and for continuous improvement.
Should have the maturity and experience to manage his/her team members and serve as a strong second line.
Should have the required expertise and analytical skills to provide strategic process improvement inputs – (Operational excellence).
Quality and Ownership for particular circle.
Should be open to work 24/7.
Ability to create a conducive and stimulating work environment.
Attrition & Absenteeism management & ownership.
To own and drive and develop the team members for being effective in their role.
Need to work towards enhancing the customer experience and overall service delivery.
Meeting client expectation and process metrics.
Lead continuous improvement initiatives for the project.
Understanding of the Business situation and capability to address issues.
Monitor resource utilization & performance.
Tech Mahindra Ltd.,
Plot No. 23, Chandigarh IT park,