Aricent is the world’s #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm’s 10,000-plus engineers focus exclusively on software-powered innovation for the connected world. Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company’s key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Job Title: Network Engineer
Job Description: Working at Technical Assistance Centre & Resolving network issues of Enterprise customers
Any Bachelor degree
Experience: 1 year to 4 years
Job Location: Gurgaon
Job Type: Regular
Job Role: Individual Contributor (reporting to Assistant Manager)
Certifications: CCNA, CCVP, CWNA, CCIE (Voice, Sec), CCNP, CCNP (SEC)
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires
Open minded, positive with a flexible attitude
Willing to work in teams of diverse professional and cultural background.
Well-developed interpersonal skills.
Well-organized, methodical and careful.
Reliable, conscientious and patient.
Self-motivated and works well under pressure.
Strong customer orientation.
Excellent Communication Skill.
Prior troubleshooting experience
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication(written & verbal) skills
Essential Skills in any of below domains
1. Voice Domain
Cisco Call Manager
Cisco Unified Unity Connection
Cisco Call Manager Express & Cisco Unity express
Cisco Unified Contact Centre Express
Cisco IP Phones and Unified Clients
Cisco Voice Gateways, Gatekeepers,
Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
Signalling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
2. Security Domain
Configure Security Appliances ASA
Firewall Initialization, address translation (NAT, Global, Static)
IP routing and VLANs, Access Control Lists, Failover
Security contexts (virtual firewall)
IPsec LAN-to-LAN (IOS/ASA)
SSL VPN (Client/Clientless), Easy VPN (IOS/ASA), CA (PKI)
Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T
GRE and GRE over IPsec, L2TP , SVTI & DVTI
Basic Networking skills
Core Knowledge of TCP, SMTP (How it works)
Microsoft Exchange. Understanding of Malware, Virus and SPAM/Phishing.
TELNET, SSH, PORT Numbers
Basic knowledge of Linux, Email functionality Web/email
Radius, TACACS, 802.1x
LDAP, Active Directory, RSA Secure ID
3. Core : Routing & Switching
Basic LAN configuration- Vlans, Trunks, Ether-channels
STP, SPAN, RSPAN, inter VLAN routing.
LAN security- DHCP snooping, dynamic ARP inspection
IP source guard, private VLAN, port security.
Advanced LAN switching concepts- CEF, QoS on catalyst switches, L2PT, Dot1Q tunneling, VSS.
Routing Protocols RIP, OSPF, EIGRP, BGP
Multicast Conceptual Knowledge.
MPLS Basic understanding of LDP, TDP, MPLS L2/L3 VPNs.
In-depth knowledge of services like DHCP, QoS, NTP, HSRP, GLBP, VRRP, ARP, NAT, ACL, PBR, GRE tunneling, IP SLA/object tracking
ACE(10/20/30 Modules and ACE 4710 Appliance)
CSS 11500 Content Series Switches
WCCP (Web Cache Control Protocol)
Wide Area Application Services (WAAS) 4.x and earlier
Digital Media Player (DMP 4300 / 4400 Series)
Digital Media Suite (DMM / Digital Media Manager, SNS / Show and Share)
Basic Understanding and knowledge of HTTP,SSL and different application layer protocols (Preferred)
4. Wireless Domain
802.11b/g/n, 802.11 a/n and 802.11ac wireless implementations, configuration.
Multicast over wireless, voice/video over wireless Troubleshooting and configuration involving enterprise CUWN products including next generation CT5500 and CT2500 series
Troubleshooting client connection, authentication, disconnection, roaming and latency issues.
Advanced features like Flexconnect, Anchor mobility, RRM, Mdns, Webauth, Radius NAC, High availability, Qos, AVC and Clean air.
802.11ac, 802.11n, 802.11i, 802.1x, 802.11e, Lwapp/CAPWAP, 802.11r, 802.11w and EAP.
Configuration and optimization of complete Autonomous offerings from Cisco, including 1040, 1140, 1260 series and wireless integrated service routers.
Wireless Mesh configuration, troubleshooting and optimization which include products like 1520, 1550 series
P2P and P2MP wireless bridging configurations and operation enhancements with products BR1310, 1410 series
Cisco WLC: 2100, 2500, 4400, 5500, WISM, WLCM series Deployment, Configuration and Troubleshooting.
Cisco Prime infrastructure series Deployment, Configuration and Troubleshooting.
Cisco Mobility service engine, Deployment, Configuration and Troubleshooting.
5. Physical Security
Possess hands on experience or good knowledge on any of the UNIX platform (Linux)
CCNA is mandatory.
Networking skills- Basic internetworking knowledge.
Basic windows administration knowledge.
Prior NMS application support and VMware knowledge will be an added advantage.
Hands-on experience on dealing with IP/Analog Cameras
Prior Experience on Physical Security (Cisco Physical Access Manager/Video Surveillance Cameras)
Working knowledge of MySQL/Oracle database
Candidates meeting the above mentioned eligibility criteria can come for F2F interview at the following venue:
Walk-in Locations :
Aricent Technology, Tower 5, Unitech Infospace, SEZ, Tikri, Sohna Road, Sector. 48, Gurgaon-122002
Interview Date: 31st Oct, 2015 (Saturday)
Interview Timings: 10:00 A.M – 2:00 P.M
Contact Person – Jyoti Guleria
Terms and Conditions:
Please carry hard copy of updated resume at the time of interview
Freshers are not applicable
Candidates will be expected to make their own arrangements for travel and accommodation
Salary: INR 1,50,000 – 5,50,000 P.A
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)