Wipro Off Campus Drive 2023 | Freshers | BE/ B.Tech/ B.Sc |System Engineer | Mumbai | Apply Online ASAP

Company: Wipro Ltd

About Company : Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region. Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology-enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst.

Wipro is globally recognized for its innovative approach to delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital, and talent.

Website: www.wipro.com

Position: System Engineer

Experience: Entry Level

Job Locations: Mumbai

Salary: Best in Industry

Eligibility Criteria :

• BE/ B.Tech

Job Requirements:

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

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