Company: XL Dynamics
About Company : XL Dynamics India Pvt. Ltd. was established in 2002 and incorporated in 2005, with its wholly owned office located in Navi Mumbai. Our web-based loan origination and servicing systems is one of the most advanced technology platforms in the industry.
Website: www.xldynamics.com
Eligibility: Any Graduate
Experience: 1+ yrs
Location: Across India
Job Role: Application Support Engineer
Job Description:
1. Provide first level Technical Support to the clients in USA.
2. Troubleshoot application login, user profile set up and software related issues.
3. Troubleshoot issues/queries raised by operational teams related to application.
4. Manage issue resolution by providing solution from a remote location or by accessing the user’s desktop.
5. Record escalation from employees and notify Development and QC team for required changes in application.
6. RCA documentation and Issue resolution documentation.
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